Delivery
Customer Success / Implementation
Our customers do not expect reports. They expect progress in ChatGPT, Perplexity, Gemini and Google. We need someone who can steer delivery, communication and priorities cleanly.
Employment
Full-time
Working model
Remote-first
Location
Germany
Team
Customer Success / Delivery
OnboardingRetentionSteeringCommunication
Why this role matters
As we grow, founder-led customer work alone is no longer enough. Strong account leadership decides speed, retention and recommendations.
How the role works
The role combines strategy, delivery and customer leadership. The focus is clarity, prioritization and reliability.
What you own
Lead onboarding, priorities and next steps for customers cleanly.
Translate content, GEO and earned-media work into clear customer communication.
Spot blockers early and follow up internally before work gets stuck.
Build reviews, renewal signals and expansion opportunities in a structured way.
What good looks like after 90 days
Your customer portfolio runs with clear goals, fixed rhythms and little friction.
Customers know what is happening, why it matters and what comes next.
Renewal and upsell opportunities become visible earlier and are prepared cleanly.
Must-haves
You can lead demanding customers without becoming submissive.
Strong written communication and clean prioritization.
You spot risks early and do not wait for escalation.
You are organized enough to steer several accounts at the same time.
Nice to have
Experience in an agency, B2B SaaS or customer success.
Understanding of content, SEO, GEO or data-driven reports.
Routine with project steering, QBRs and operational account hygiene.
Apply directly
Message Felix on LinkedIn. Name the role, explain the fit briefly and include links that show your work.